FAQ

Frequently Asked Questions (FAQs)

What payment methods do you accept? 

Credit and debit cards (Visa, Mastercard, American Express, Discover)

Apple Pay

Google Pay

Shop Pay

How can I track my order?

 A USPS tracking number will be provided all orders

What’s your return/refund policy?

 Please refer to our Refund Policy for this information 

Refund policy – KeziniJewelry


International Shipping FAQ  


Which countries do you ship?

206 available countries worldwide 

How long will it take to receive my order?

 Our processing timeline is separate from carrier's processing times.  We highly recommend to obtain a tracking number during the checkout process to ensure proper tracking notification. 


What are the shipping costs?

 Free Shipping 


Are there any customs fees? 

Other fees may apply during checkout